Services

Professional services

Ulteo offers professional services to partners and customers to accelerate the co-development of new features and to build industry specific solution leveraging our products.

We welcome your proposals at salesulteo.com

Training

Ulteo can provide training either through its partners or if necessary can deliver it directly.

If you are interested in our training courses please contact us at salesulteo.com

If you are would like to become an Ulteo training partner, please contact us at partnersulteo.com

Enterprise subscription plans

The Ulteo solution is open source and free of charge but many organizations need to establish a formal commercial relationship with Ulteo. This can be provided by one of our affordable annual enterprise subscription plan with a license, giving them the same benefits as they would find with commercial alternatives. As a result, our solution with a subscription plan gives a better ROI than a traditional upfront license option.

To learn more about our Enterprise Subscription plans, please contact us at salesulteo.com Ulteo offers helps at all stages of the OVD implementation:

1. Pre-production / development package
2. Production subscription plans

CONTACT US FOR PRICING: salesulteo.com

Subscription Plans benefits

What do I get from a subscription?

What do I get with support?

Source Code and Binaries: rights to direct access to the source code and binaries of all supported versions of Ulteo Updates and Patches: instant and automated access to bug fixes and patched security vulnerabilities Web-based Update Repository: get direct feedback on what updates and patches are available for your version Customer Network: incidents that are brought to Ulteo and then resolved are shared immediately accross our customer network

Reliable Support: we are here to support your production environment for your peace of mind Web-based Incident Tracking: visibility into incidents your organization has logged Option of Software Indemnification: peace of mind from legal assurance Optional high end enterprise modules: for the organizations that need more demanding and optimized implementations

Pre-production / Development package

This 2 months program supports customers during the pre-production phase and offers:

• Support of the OVD on any Ulteo certified platform
• Monday-Friday | 9am-5pm local time zone | max 2 business days response time
• 4 questions/tickets per week
• €3,000 for the two months period

Subscription Plans benefits details

	Development	Production
		Silver	Gold	Platinum
Term	2 months	1 year	1 year	1 year
Days	Mon. to Fri.	Mon. to Fri.	Mon. to Fri.	365 days
Hours	9am - 5pm	9am - 5pm	9am - 5pm	24h/24h
Software
Ulteo OVD
Instant and automated updates and Patches
Maintenance release
Emergency Updates builds
Correction of Errors
High end enterprise Gold modules
Incident Resolution support
Number of Incidents	4 / week	4 / month	Unlimited	Unlimited
Web Access	24 x 7	24 x 7	24 x 7	24 x 7
Max Web response time	2 business days	2 business days	1 business day	4 business hours
Phone access			Business hours	24 x 7
Max phone response time			4 business hours	2 business hours
Emergency Response time				1 hour
Software indemnification
Limited indemnification
Damages				Option

CONTACT US FOR PRICING: salesulteo.com